Win back the hour a day you lose to app-switching
One thread replaces the swivel between email, SMS, WhatsApp and the OTA inbox — so a question that took six taps and three apps now takes one.
Guest messaging
Every guest message. One thread. Beside the booking.
SMS, email and WhatsApp land in a single conversation — tied to the same guest record as their stay. Stop swivelling between six apps to answer one question.
- SMS + email + WhatsApp in one thread
- Every message attached to the booking
- Part of Accommador's built-in marketing suite
The problem
A guest texts to ask about late check-in. They emailed yesterday about a cot. They WhatsApp'd a photo of the jetty an hour ago. Three apps, three half-conversations, and none of them know the others exist.
So you re-read everything to remember who this is, scroll your calendar to find their booking, and answer slowly — if you answer at all. The OTA inbox has its own silo on top of that.
Scattered context costs you twice. Slow, vague replies cost you the booking before arrival — and the five-star review after it. A guest who waited an hour for a one-line answer remembers exactly that.
The Accommador way
A standalone "shared inbox" tool can merge a couple of channels — but it sits outside your booking system.
A standalone "shared inbox" tool can merge a couple of channels — but it sits outside your booking system. It still doesn't know who the guest is, which room they're in, or what they paid. You're back to alt-tabbing to your calendar to get context.
Accommador does it the other way around. Every conversation — SMS, email and WhatsApp — lands in one thread, attached to the same guest record as the booking. The message and the stay live together, because they're part of the same system: Accommador's own built-in marketing and CRM suite, not a bolt-on wired up after the fact.
So when a guest messages, you already know who they are, when they arrive, and what's outstanding — without leaving the conversation.
How it works
From signup to a converting page
- 01
Every channel flows into one thread.
SMS, email and WhatsApp messages from a guest arrive in a single conversation, in the order they were sent — no app-switching, no copy-paste.
- 02
It matches the message to the booking.
Each thread is tied to the guest's record, so their dates, room and balance sit right beside what they just asked.
- 03
You reply from one place.
Answer in the thread; it goes out on the channel the guest used. They get a fast, on-brand reply — you never opened a second app.
- 04
The history stays put.
Every past message lives on the guest record, so the next question — or the next stay — starts with full context, not a cold inbox.
What you get
Everything this feature gives you
Reply before the guest drifts
Fast, in-context answers turn a hesitating enquiry into a confirmed direct booking, and a pre-arrival question into a smoother stay.
Earn the review you deserve
Guests who feel looked-after — quick replies, nothing dropped — leave the ratings that win your next ten bookings.
Never lose the thread on a busy day
Because every message is attached to the booking, anyone covering the front desk picks up mid-conversation with full history.
Keep the whole guest story in one record
Every message sits on the same record as the stay, the payment and the marketing — one source of truth, not nine.
Add WhatsApp where your guests already are
WhatsApp guest messaging is included for every account, so international and mobile-first guests reach you on the app they actually use. (Feature.)
Why it's different
Built for the whole loop, not one box
Most tools
Most "guest messaging" tools are a shared inbox bolted onto your stack — they collect messages but know nothing about the booking.
Accommador
Accommador closes the loop: the same marketing that drives the enquiry, the booking engine that converts it, and the inbox that answers it all share one guest record. A standalone inbox can show you the message. Only the system that also holds the booking can show you the message and the stay behind it — in the same view, every time.
a typical 30-room operator runs $900–$1,500+/month across six-to-nine disconnected tools — several of them just to talk to guests. Accommador folds guest messaging into the one system.
FAQ
Questions operators ask
That's the point: you use several, and none of them talk to each other or to your bookings. The unified inbox replaces the swivel with one thread that already knows who the guest is.
No. It's part of Accommador's built-in marketing suite — there's nothing to wire together, and Locked-for-Life operators get free white-glove migration. We bring your existing guest conversations across for you.
Your OTA channels keep running through the 100+ OTA channel manager. The unified inbox is about owning your direct guest relationship — the SMS, email and WhatsApp conversations that aren't trapped in someone else's silo.
No. WhatsApp guest messaging is included in the single plan, alongside SMS and email — every account gets the full inbox, with nothing extra to add or pay for.
Because every message is attached to the booking, whoever's covering picks up with the full history in front of them — no "let me find out who you are" first.
Pricing
Replace a $900–$1,500/mo stack with one platform
SiteMinder charges ~$250/mo for the channel manager alone. Accommador includes it — plus PMS, booking engine, payments, Xero and the full marketing stack — from $500/mo per location.
One platform replaces the whole stack
What you'd pay for it all separately
- 100+ channel manager$250/mo
- Property management system$400/mo
- Branded booking engine$150/mo
- Server-side conversion tracking$200/mo
- Email marketing$80/mo
- SMS marketing$80/mo
- Marketing automations$80/mo
- Reputation management$150/mo
- Social media planner$60/mo
- Website & funnel builder$250/mo
- Guest CRM & database$80/mo
- Integrated payments + bond holds$80/mo
- Xero auto-reconciliation$200/mo
Total, bought separately$2,060/mo
Accommador — all of it$500/mo per location
You save $1,560/moabout $19,000 a year — before the bookings you stop losing
Book a demoLocked-for-Life Plan — first 10 operators only
Get the full Accommador platform for $5,000/year, the price held for life, plus free white-glove migration — and our guarantee: more direct bookings in 90 days, or we work free until you do, or you're refunded.
Lock in your spotBuilt for independent operators
Stop stitching six tools together
Most operators run a channel manager, a PMS, a booking engine, an email tool, an SMS tool, a reviews tool, a social scheduler and a site builder — six to nine subscriptions, none of them talking to each other. Accommador replaces all of it, from $500 AUD/mo per location.