What's new in Accommador.

Revenue per channel

See exactly how much each booking source has paid you over any date range — direct, Booking.com, Airbnb, Expedia, Agoda, Hotels.com and every other channel you're connected to. Net of commissions, with the OTA cut shown alongside the gross so you can read the real cost of each channel at a glance. Sort by revenue, by margin, or by booking volume.

ADR and RevPAR, properly calculated

Average Daily Rate and Revenue Per Available Room are the two numbers serious operators benchmark by, and we now surface both — daily, weekly, monthly and year-on-year. ADR is calculated on rooms sold; RevPAR is calculated on rooms available (with maintenance blocks and owner stays excluded), so the comparison against last year is apples-to-apples even if your inventory has changed.

Direct vs OTA mix

A single chart showing the share of revenue coming from your own booking engine versus every OTA combined, tracked over time. If you're investing in marketing and a branded booking experience, this is the chart that tells you the investment is working — the direct share should climb month over month.

Conversion-tracking attribution

Server-side conversion events flow straight to Google Analytics, so the bookings you generate from a Google Ads or Meta Ads campaign are tied back to the campaign that produced them — even after Apple's seven-day cookie cap has expired. The analytics view shows you cost per booking, revenue per booking and return on ad spend by campaign, with the underlying event-level data available for export.

The "what you saved" calculator

A small but satisfying addition. The dashboard now shows your monthly Accommador subscription next to an estimated cost of running the disconnected-tools alternative — channel manager, booking engine, PMS, email tool, SMS tool, review tool, social tool, site builder, and the conversion-tracking gap that quietly costs you ad spend.

The estimate is conservative and uses public list prices for typical replacement tools at your inventory size. Most independent operators see a stack cost between $900 and $1,500 AUD per month before factoring in the lost ad attribution.

Filters that match how you think

• Date range — preset or custom.
• Property — filter by a single property at a time.
• Room type — compare your premium cabins against your standard rooms.
• Channel — drill into a single OTA, or compare two head-to-head.

Quick check-in and check-out

Open the app, find the guest, swipe to check in. Capture an ID photo or signature on the screen if you need to. Issue a digital key code, send the Wi-Fi details, and you're done — usually in well under a minute. Check-out works the same way, with the room-status update flowing straight to housekeeping.

Push notifications that matter

You choose what gets through to your home screen. Most operators turn on:

• New bookings — direct and OTA — so you know the moment a room sells.
• Cancellations and date changes, so you can react before the inventory goes stale.
• Channel-sync issues — if a rate or availability push fails to Booking.com, Airbnb or any of your other channels, you'll know within seconds rather than discovering it on a guest complaint.
• Payment failures and refund requests.
• Urgent guest messages flagged by your team or by keyword.

Everything else stays quiet until you're back at the dashboard.

Voice memos on guest profiles

Walking the property and noticing something a future colleague will need to know? Tap the mic on the guest profile and dictate a note — "Mr. Tan asked about a late check-out on Sunday, said yes provisionally, confirm with housekeeping Friday." The memo attaches to the booking with a timestamp and the audio file, and an automatic transcription so the rest of your team can scan it without having to listen.

This is genuinely one of the most-loved features in beta. It turns property walks into a free-form note-taking session that actually ends up in the right place.

Offline support for properties with patchy reception

Lodges in the bush, houseboats on the lake, cabins out the back of nowhere — we hear you. The app now caches today's arrivals, departures, room statuses and active guest threads, and lets you keep working when the signal drops out. Check-ins, check-outs, room-status updates, internal notes and outgoing messages all queue locally and sync the moment you're back on a connection. No data is ever lost.

Built for the property, not the desk

Big tap targets, high-contrast status pills you can read in direct sun, swipe gestures for the actions you do twenty times a day. The mobile app is no longer a stripped-down version of the dashboard — it's the right tool for the way you actually work.

Housekeeping tasks straight off the calendar

Right-click any room on the calendar and assign a housekeeping task — turn-down, deep clean, linen change, maintenance check — to a specific team member or the housekeeping pool. Tasks carry the booking context with them (guest name, check-out time, special requests) so your housekeepers aren't flicking between screens to figure out what they're walking into.

Status updates flow back to the calendar in real time: a green tick when the room is ready, a flag if something needs your attention before the next guest arrives.

Internal notes on every guest profile and booking

Internal notes sit alongside guest-facing messages but are only ever visible to your team. Use them for the things you want the next person on shift to know — "prefers the quiet corner room", "has been chasing a refund, owner is handling", "third stay this year, send a handwritten card". Notes are timestamped and attributed, so you always know who added what and when.

@mentions in the unified guest inbox

Need to pull a colleague into a guest thread? @mention them. They get a notification, the thread lands in their queue, and the handover is documented. No more screenshots in WhatsApp groups, no more "can you take a look at this when you have a sec" verbal handoffs.

Role-based permissions

Four roles out of the box, each scoped to what that person actually needs to see and do:

• Admin — full access including billing, integrations and team management.
• Front desk — bookings, guests, payments, messaging. No billing or integration changes.
• Housekeeper — assigned tasks, room status, today's arrivals and departures. No guest payment data.
• Read-only — for owners, accountants or anyone who needs visibility without the ability to edit. Perfect for handing your bookkeeper a login at month-end.

You can invite as many team members as you need on every plan. There are no per-seat charges.

Built for shift handovers

The end-of-shift handover screen rolls everything up in one place — open guest threads waiting on a reply, today's outstanding tasks, payments to chase, arrivals still to check in. Hand it to the next person on shift and they're up to speed in under a minute.

Templates for every stage of the stay

We've shipped a starter library of opt-in templates covering the moments that matter most:

• Pre-arrival: booking confirmation, deposit reminder, check-in instructions, directions, parking and Wi-Fi details.
• In-stay: mid-stay check-in, housekeeping coordination, restaurant or activity recommendations, late-checkout offers.
• Post-stay: thank-you, review request, win-back for guests who haven't rebooked, birthday and anniversary nudges.

Every template is editable, brandable, and you can build your own from scratch.

Personalisation that actually feels personal

Dynamic tokens pull live data straight from the booking — guest first name, room number, check-in time, number of nights, deposit amount, your restaurant link, your local guide URL. A guest staying three nights in your waterfront cabin does not get the same message as a one-night business traveller in your courtyard room.

Templates can also branch on booking type, channel of origin (direct vs Booking.com vs Airbnb) and guest history, so returning guests get a different welcome than a first-time arrival.

Three channels, one inbox

SMS, WhatsApp and email all flow into the same unified guest inbox. Replies thread automatically against the booking, so anyone on your team can pick up a conversation without losing context. WhatsApp uses the official Business API, so your business name and verification tick appear on the guest's phone.

One-click triggers from the calendar

Need to send a custom message to one guest right now? Click the booking on the calendar, pick a template, hit send. Need to send the same message to every guest arriving this weekend? Multi-select from the arrivals list and trigger in one go.

Automatic review requests

The post-stay review request fires on the timing you set after check-out, in the channel the guest prefers. Direct-booking guests can be routed straight to your Google review link; OTA guests can be routed to the platform that booked them. More reviews, with zero manual effort.

Messaging credits

SMS and WhatsApp credits are included on every plan. Growth and Scale include enough monthly volume for most independent operators to run full pre- and post-stay automations across all bookings; Starter includes a generous monthly allowance and tops up at standard per-message rates.

A sidebar that learns your day

The new left-hand sidebar lets you pin your most-used screens — calendar, guest inbox, channel sync, payments, Xero reconciliation, whatever you live in. Pins are per-user, so your front-desk team and your housekeeping lead each get the workspace that suits their shift.

Unified search across everything

Press the search shortcut from anywhere in the app and you can jump straight to a booking by reference, a guest by name or phone number, a payment by amount or last-four, or an integration setting by keyword. One search bar covers bookings, guests, payments and integrations — no more hunting through tabs.

The calendar, re-thought

The room calendar is the screen most operators stare at all day, so it got the most attention. Each booking is now colour-coded by status — provisional, confirmed, checked in, checked out, cancelled, waiting on deposit — at a glance. Conflict detection highlights any overlap before it becomes a problem: two bookings on the same room, a maintenance block sitting inside an active stay, an OTA reservation that landed during a manual hold. Drag-to-reschedule is faster and snaps cleanly to your stay rules.

Dark mode

A proper dark mode, not a tinted version of the light one. Calendar contrast, channel-sync indicators and payment-status pills have all been re-tuned for the dark palette so nothing washes out during a late-night reconciliation session.

Accessibility, properly

• Full keyboard navigation across every screen — you can run a check-in without touching the mouse.
• Screen-reader compatibility verified against NVDA, VoiceOver and JAWS.
• Higher contrast on status pills and channel indicators so nothing is colour-only.
• Resizable text that respects your OS-level zoom settings.

Faster on the screens you use most

Calendar loads, guest profile loads and channel-sync refreshes are all noticeably quicker. The redesign was a chance to clean up a lot of code that had grown organically, and you'll feel the difference on long date ranges and busy properties.