Phone System
Numbers, calling, A2P registration and messaging setup.
A2P registration
- A2P 10DLC Brand Approval Best PracticesWhen you register your A2P Brand with your Business Profile, Phone System will submit your business information to The Campaign Registry for review, determining your eligibility…
- A2P 10DLC Campaign Vetting FAQThis FAQ relates to the US A2P 10DLC Campaign registration changes w.e.f January 26, 2023.TABLE OF CONTENTSWhat is changing?Why is this change happening, and is this a…
- A2P 10DLC Messaging Fees: Registration, Monthly, and Carrier CostsA2P 10DLC is the messaging standard required for sending SMS/MMS messages to U.S. mobile numbers using local business phone numbers. All businesses using Accommador Phone must…
- A2P Campaign Registration: Step by Step Guide and FAQsNeed help with A2P 10DLC Campaign Registration? This guide walks Accommador users through the updated 2023 registration process to ensure SMS compliance and deliverability.TABLE…
- A2P Opt-In Form - Privacy Policy and Terms and Conditions GuidelinesTerms of Service RequirementsInclude these components:Program Name and Description (name of your SMS program and description of message types)Opt-Out Instructions (texting "STOP"…
- A2P Sole Proprietor Brand Registration for 10DLCThis article will guide you through the A2P Sole Proprietor Brand Registration process for 10DLC messaging. By following this guide, you will understand who qualifies, how to…
- A2P Standard Brand Registration for 10DLCTo comply with carrier requirements for Application-to-Person (A2P) messaging in the U.S., all businesses using 10-digit long code (10DLC) messaging must register their brand…
- AI-Powered A2P Compliance ValidationAI-Powered A2P Compliance Validation helps you catch common compliance issues before submitting your A2P campaign for carrier review. Accommador automatically reviews your opt-in…
- Brand Registration Best PracticesMore Tutorials from the Communityhttps://youtu.be/r3Fm0ceLy8khttps://youtu.be/MYdObJhE3nIWhen you register your A2P Brand with your Business Profile, Phone System will submit your…
- Campaign Registration Step by Step Guide and FAQsNeed help with A2P 10DLC Campaign Registration? This guide walks Accommador users through the updated 2023 registration process to ensure SMS compliance and deliverability.TABLE…
- Campaign Rejection Reasons and ResolutionsIf your A2P 10DLC Campaign registration request is rejected for eligible reasons, you need to correct and resubmit your request. For a full list of eligible rejection reasons see…
- Email OTP Verification for Secure A2P Brand RegistrationDiscover the enhanced security of Accommador’s Email OTP Verification for A2P Brand Registration. This guide breaks down the streamlined process that validates email ownership…
- Forbidden message categories for SMS and MMS in the US and CanadaThis Messaging Policy applies to all accounts using Accommador Phone Systems (L.C. - Phone). All outbound messages from your account must comply with our SMS and M.M.S. Messaging
- Getting Started with A2P 10DLCIf you send business text messages from a US 10-digit local phone number, you will need to complete the A2P 10DLC registration to keep messaging active and deliverable. Use the…
- How to get your phone number A2P approved in 2026A2P 10DLC registration is a process used by U.S. cellular carriers (e.g. Verizon, AT&T, T-Mobile, etc) to verify who is sending SMS (text messages) and what is being sent to their…
- Important Notice: Verify Your Sole Proprietor Brands OTPIntroduction:We want to ensure you're aware of an important update regarding your existing Sole Proprietor Brands. If you have one or more Sole Proprietor Brands created before…
- Message throughput (MPS) and Trust Scores for A2P 10DLC in the USUnder the new A2P 10DLC service for sending messages via 10-digit long code numbers in the United States, there are changes to how message sending throughput is allocated. A2P…
- Revamped Trust Center and A2P experienceThe updated Trust Center introduces a cleaner, guided experience for A2P 10DLC registration—reducing errors, improving clarity, and helping teams submit compliant brand and…
- Understanding A2P 10DLC Messaging Fees: Registration, Monthly, and Carrier CostsA2P 10DLC is the messaging standard required for sending SMS/MMS messages to U.S. mobile numbers using local business phone numbers. All businesses using Accommador Phone must…
- Understanding A2P Campaign Rejection Reasons & Required FixesOverviewWhen an A2P 10DLC campaign is rejected, it's important to understand exactly what went wrong , and what needs to change before you resubmit. We've made this process…
- Unregistered 10DLC Message Fees Will Increase; Register Numbers by June 1, 2023 to Avoid Higher Unregistered Messaging FeesIf you are sending text messages (SMS or MMS) to U.S. consumers from a 10-digit long code (10DLC) phone number and you haven't registered all your 10DLC phone numbers for A2P…
- Updated Messaging Policies for Canadian 10DLC Numbers: A2P Registration RequirementsTo align with industry standards, we are updating our messaging policies concerning Canadian 10-digit long code (10DLC) numbers. These changes pertain to messages sent from…
- Important Updates for A2P 10DLC MessagingThis article serves as a historical record of important announcements, carrier changes, and compliance deadlines related to A2P 10DLC messaging. It is intended to document how…
Calling
- Call Status Workflow Trigger SetupTwo ways to capture Call results:1. Call Connect featureThis feature requires that the receiver press a key in order to connect the call, this will result in higher accuracy for…
- Cannot find contacts in live transfer window - warm transferThe transfer won't give you a list of contacts. The idea is that an agent is on a call with the customer already and he wants to transfer the call to his colleague.So, for both…
- Geo Permissions - VoiceOverviewAt Accommador, protecting our customers from fraud while ensuring a smooth experience is our top priority. Recently, you may have noticed that calling in some countries…
- Geo Permissions Issues with TwilioTABLE OF CONTENTSHow to enable/change Twilio Geo PermissionsIf you are using Accommador Phone, all locations will be enabled with geo permission for most countries except…
- How To Fix - Phone Call Redirect LoopIf you're hearing phone calls that loop, playing the same message over and over again, or you're seeing phone calls stack up one after another in Conversations, that is a…
- How To Forward Inbound Calls to Mobile AppThis article explains how to properly set up and receive inbound calls using the Accommador Mobile App. With a few simple setup steps, you can ensure that calls ring directly to…
- How To Reduce 'Spam Likely' by Registering your Numbers on Free Caller RegistryLearn how to protect your business calls from being flagged as spam by verifying your caller ID through the Free Caller Registry. This guide walks you through every step of the…
- How To Setup Automatic Calls and Voicemail DropsVoicemails are a great way to reach customers and let them know about your business. Voicemail drops are a quick and inexpensive way to determine if your messages are getting…
- Inbound Call Routing - ExplainedTABLE OF CONTENTSIncoming Call to a Phone numberFAQs:1. How would we know which Phone number the contact call if we have more than one Phone number?2. How to check if the Phone…
- Local Presence Dialing with the Accommador Phone SystemBoost your call answer rates by presenting a local phone number to contacts based on their region. Local Presence Dialing automatically chooses the outbound caller ID that matches…
- Outbound Calls with Dialer in Web App (Softphone)You can make phone calls from your browser using the built-in Dialer (sometimes called a Softphone). There are several things that can interfere with this functionality.TABLE OF…
- Recommendations and Best Practices for Maintaining a Positive Caller ReputationMaintaining consumer trust in the voice communication channel is critical. Consumers expect to receive wanted and personalized communications, while being protected from spam and…
- Remediate 'Spam Likely' on your Caller ID using Free Caller RegistryOverviewIn this article, we will learn how we can increase our call answer rates by remediating 'spam likely' / 'potential spam' / 'scam likely' on the caller ID in the US (US…
- Ring Incoming call to multiple usersIn this article, we will understand how 'Ring Incoming call to all Users'/'Ring Incoming call to multiple users' option works.Why do we need 'Ring Incoming call to multiple…
- Ringless Voicemail and Voicemail Drops in Accommador: Setup GuideVoicemails are a great way to reach customers and let them know about your business. Voicemail drops are a quick and inexpensive way to determine if your messages are getting…
- SIM-based calling with the Mobile AppSkip the copy-paste and dial leads straight from Accommador or Accommador using the mobile number already on your phone plan. SIM-based calling launches your device’s native…
- Using Call Connect to Ensure Accurate Call Status TrackingThis article explains how the Call Connect feature ensures your call outcomes—like voicemail, pickup, or missed call—are accurately tracked. This gives you clear visibility into…
- Why are my Calls marked as Spam, and How can I avoid it ?If your business calls are being flagged as 'Spam Likely' or 'Scam,' it can reduce answer rates and harm your credibility. This guide explains why calls are marked as spam and…
- Workflow Trigger - Call DetailsThe Call Details workflow trigger allows workflows to start based on updates to call-related information. This trigger supports automation based on call outcomes, direction, phone…
General
- Call Forwarding to Your Accommador Phone NumberThis guide explains how to set up call forwarding from your personal phone—whether it’s a cell phone or landline—to your Accommador phone number. This allows you to use…
- Setting up webhooks to receive incoming calls, messages and status updates for calls (for Twilio users)TABLE OF CONTENTSStep 1: Login to your Twilio account and click on the URL to view phone numbers:Step 2: Click on a phone number to edit the configurationStep 3: Set the Routing…
- The Phone Dialer OverviewThe Phone Dialer offers a streamlined calling experience within Accommador. It delivers faster call initiation, seamless incoming-call transfers, and intuitive contact lookup as…
LC Phone System
- Avoiding Call Loops when routing calls to Internal Phone NumbersOverviewGood news! Accommador gives you the flexibility to use your Accommador (ACCOMMADOR) phone number across different parts of your account, including as your business phone…
- Fixing Failed Number Registrations (A2P Local and Toll-Free)This video and document review common A2P or Toll-Free Number registration failures. Below we will walk through each common reason and explore how to fix them so you can get back…
- How to Enable Call Transcriptions for Recorded CallsCall transcriptions make it easy to review and understand recorded conversations without listening to the entire call. This article shows you how to enable them in your Accommador…
- How to Set Up Verified Caller ID (Use your number for Voice Calls)There are many cases where we want to use our own phone number as caller ID. So, In this article will help you to go through the step by step process. How to Set Up Verified…
- KYC Verification on Persona — Best PracticesOverviewKYC (Know Your Customer) verification is a crucial step to ensure the authenticity and security of user identities. On Persona, this process helps verify that users are…
- Phone System Messaging Analytics OverviewThis article provides a detailed overview of Messaging Analytics within the Accommador Phone System, helping users track, analyze, and enhance SMS/MMS performance across their…
- Physical VoIP Deskphones (SIP)Integrate your physical VoIP deskphone directly to Accommador. This feature offers seamless call management, enabling both outbound and inbound calls along with call recording and…
- Test
- Why is your account suspendedGo to Settings -> Phone numberSomething went wrong. Please check your Twilio account credentials and message support if this persistsFailed to retrieve Phone Numbers - Please…
Messaging
- Action Required: International SMS Compliance Updates — UK & TurkeyThis article covers two active international SMS compliance regulations that affect senders using Accommador's Accommador Phone or Twilio-connected accounts:United Kingdom —…
- Action Required: UK SMS Messages Sent Via International Long Codes Will Be Blocked from June 1, 2023If you've recently sent text messages to United Kingdom (UK) mobile numbers using international long codes. Here's what you need to know:Effective from June 1, 2023, UK network…
- Best Practices for SMS deliverability and Avoiding SMS RestrictionsThis article outlines essential best practices to help you improve SMS deliverability and avoid carrier restrictions. By following these guidelines, you can ensure your messages…
- Conversations Glitching? Here's What’s Going On?Are your calls and messages acting weird in Accommador? Maybe you're seeing different people showing up under the same number—or replies scattered across separate…
- Error : The From phone number is not a valid, SMS-capable phone number.⚠️ An error has occured. Please try again. Error message: The From phone number is not a valid, SMS-capable inbound phone number or short code for your account.If you're seeing…
- File Size Limits for Attachments in SMS and EmailThis article explains the file size limits of attachments for both SMS and email sent through Accommador. It also introduces a powerful enhancement — Attachments Made Easy in…
- How to Prevent SMS Filtering by Carriers: Error 30007Carrier filtering (Error 30007) occurs when messages are blocked because they appear to be unwanted, spammy, or non-compliant with carrier or legal policies. This article will…
- Incoming SMS only shows up in Conversation / not forwarding to the forwarding numberTroubleshooting SMS Forwarding Issues in AcommadorIf you're experiencing issues where incoming SMS messages are only visible in the conversation tab and not being forwarded to…
- Incoming SMS shows up in Conversations but isn’t forwarded to the forwarding number.OverviewAcommador’s mobile and web apps are built to receive inbound SMS messages directly within the Conversations tab. However, by configuring a workflow with custom triggers…
- SMS Contains Pieces of CodeIf you or your clients are seeing SMS messages filled with strange HTML code like , , or other formatting tags, this guide will show you exactly why it happens and how to fix it…
- SMS is coming from a different Twilio number than the one in Phone Numbers tabIssue:There's confusion regarding sending text messages in Mexico, as the recipient sees a different number than the one you sent it from. This happens due to a specific…
- SMS still coming from old Twilio number when I got a new one?This article "Setting Up SMS and Email Templates in Accommador" provides a detailed, technical overview of configuring and managing communication templates within the Accommador…
- Track SMS Restriction HistoryThe SMS Restriction History dashboard gives you transparent visibility into any warnings or temporary restrictions applied to SMS sending in a account. It helps you understand…
- Twilio Error 21610 "The message from/to pair violates a blacklist rule" when sending SMSThe Twilio API will return this message if you attempt to send an SMS or MMS to a recipient who has previously replied to your Twilio number with one of the following
- Understanding Common SMS Delivery ErrorsThis article provides a comprehensive guide to understanding and resolving common SMS delivery errors in Accommador. By identifying typical failure points and offering practical…
- Understanding the Potential Delivery Issues of Text Messages with Shortened URLsOverviewShortened URLs are often used in SMS campaigns for link tracking(helps measure the success of text message campaigns) and saving character space. However, they can also…
- Using media in SMS campaign - how will it look on receiver's device?This article explains how media (images or videos) behaves when used in SMS campaigns in Accommador. You'll learn how messages appear to recipients on different devices, how…
- Which Twilio phone number will the leads be getting the SMS from?Primary rule: If the User (who logged in to send the SMS) is in the account's My staff tab and has a Twilio Number assigned to himself or herself, the lead will get the SMS from…
- Why SMS in Mexico May Appear from a Different NumberOverviewWhen sending SMS in Mexico, recipients may sometimes see a different number than the one listed in your Phone Numbers tab. This is not a system error but rather a result…
Phone numbers
- Deleting / Resetting a Twilio NumberOnce you are in the account, click on Settings (bottom left)Click on Phone NumbersClick on the trash icon to remove the numberOnce you confirm by typing Delete below, Click on…
- Enable Your Landline For Text Messages In AccommadorWhat is Hosted SMS?Hosted SMS allows you to send and receive messages on voice-enabled numbers you already own with another carrier. It does not affect your voice capabilities of…
- Enhanced Number Pool Management for Visitor Activity TrackingTake control of your visitor tracking campaigns with Accommador’s enhanced Number Pool Management features. These updates make it easier than ever to manage, move, and organize…
- How to buy a toll free number inside ACCOMMADOR?Understanding how to buy a toll-free number can be critical for your business operations. This guide provides a straightforward walkthrough on purchasing a toll-free number for…
- How to request a number that's not available?TABLE OF CONTENTSStep 1: Request a Twilio number that is not availableStep 2: If the country you want is on the list but not on Accommador, you can buy the number through the…
- Identity Verification for Phone Number Purchases (US/CA/PR/IL)Identity verification via Persona helps keep your +1 and +972 phone numbers compliant and reduces spam/abuse. Accommador has introduced Persona identity verification into the…
- Improve your Phone Number's reputation with Voice IntegrityIn this guide, you’ll learn how to register your U.S. phone numbers with Accommador’s Voice Integrity feature—leveraging top caller-ID analytics platforms to clear spam flags…
- Mandatory 2FA for Phone Number UpdatesAccommador now requires two‑factor authentication (2FA) whenever a user’s phone number is changed. This aligns phone updates with the existing email change + 2FA flow, closes a…
- Phone Number Edit Configuration (Incoming Calls Settings)The Incoming Call Settings interface centralizes all routing, ringing, voicemail, and backup behaviors for inbound calls into a single configuration view. With the latest…
- Porting your telephone number (non-Twilio number) to a locationOverviewThis guide walks you through the process of porting a non-Twilio number—like one from Verizon or AT&T—into your Accommador-connected Twilio account. You’ll need to gather…
Voicemail
- Create Audio File For Voicemail (and Drops)You can create a custom recording to use as your voicemail or in a voicemail drop, but it needs to be the right format and quality so it is compatible with all carriers.TABLE OF…
- Voicemail For Company And For UsersThis article provides a guide to setting up and managing voicemail in Accommador. Whether you need to configure voicemail for your company or for individual users, this resource…