Conversations
The unified inbox across SMS, email, web chat and social.
- Activity Cards in ConversationsWe are thrilled to introduce a feature that redefines how users interact with our platform—Activity Cards. This innovative addition is your window to a consolidated view of…
- Activity Cards in ConversationsStaying updated on client interactions is crucial for efficient communication and team collaboration. Activity Cards in Accommador ensure that important updates about…
- Attachments Made Easy in ConversationsAttachments play a crucial role in enhancing communication by allowing users to share aimportant files, documents, images, and videos. Whether you’re sending contracts, product…
- Conversations - Activity CardsWe are thrilled to introduce a feature that redefines how users interact with our platform—Activity Cards. This innovative addition is your window to a consolidated view of…
- Conversations - How to Add Internal Comments & Mention UsersUse Internal Comments and @mentions in Accommador Conversations to collaborate privately inside a contact thread without exposing notes to the contact. This article defines what…
- Conversations - SnippetsSnippets are a time-saving tool designed to streamline communication by providing reusable pre-crafted text templates. This article guides you through understanding, locating, and…
- Conversations FAQsQ. What attachment types are supported in Conversations?A: Conversations supports the following attachment types: .pdf, .docx, .doc, .csv, .xlsx, .xls, .txt, .jpg, .jpeg, .png…
- Conversations: Adding Internal Comments and Mentioning UsersOverviewThe Internal Comments feature allows users to add private comments within conversations. This enables more effective collaboration and communication while ensuring that…
- Conversations: Group Chat for SMSOverviewThe Group Chat for SMS feature allows you to create a group and send SMS messages to multiple contacts in a single conversation. It’s perfect for businesses that need to…
- Conversations: Group Chat for SMS (Mobile & Desktop)Group Chat for SMS lets your team message small groups of contacts from a single conversation thread on both desktop and mobile. This article shows you how to use the Group Chat…
- Getting Started with the Conversations TabAccommador’s redesigned Conversations experience delivers a faster, clearer inbox with four flexible panels, upgraded filtering (including tags + AND/OR), and a modern email…
- Guide to Quick Replies for Facebook & InstagramOverviewThe Quick Replies feature enables users to create predefined response prompts for Facebook and Instagram messages, allowing for faster and more efficient communication…
- How to CC (Carbon Copy) and BCC (Blind Carbon Copy) for email composerOur email composer is equipped with the functionality of CC and BCC capabilities, providing a robust emailing experience. This feature allows users to effectively manage their…
- How to Save Draft Messages in ConversationsExciting news! We've rolled out the capability to automatically retain unsent messages in Conversations, allowing you to resume your work seamlessly.What’s New?Unsent messages in…
- Instagram DM - Workflow ActionInstagram DM - Action:The workflow action Instagram DM allows you to send an Instagram DM to the contact (contact needs to have previously messaged a connected Instagram page no…
- Live ChatLive Chat inside Conversations enables real-time communication between businesses and website visitors directly within Accommador. This article explains the key benefits of using…
- Overview of Conversation FiltersIn this article, you’ll learn how to enable filters, manage multiple conversations effectively, and use additional tools like snippets, internal comments, and more to streamline…
- Right Panel & Expandable Sidebar in ConversationsIntroducing the Slim Panel within Conversations. This slim, sleek panel, located on the right side of screen, represents the future of intuitive navigation and consolidated…
- Select SMS To and From NumbersOverview:In this article, we will discuss how to select the phone number for sending SMS messages in the Conversations module. This feature gives you flexibility to choose the…
- Unread VS Read - Must Manually Mark as ReadHow to mark the Conversation as read:1. Click Mark as Read2. Reply to the conversation manually3. Use workflow action to edit conversation4. Toggle on Auto Mark as Read in the…
- View & Edit AI Response Info in ConversationsThis article provides a comprehensive guide about how to view the components of AI-generated responses and edit knowledge base entries directly from the conversation view. This…
- Workflow Action - Log External CallThis document explains how to use the workflow action - Log External Call, to log calls from third-party calling tools into the CRM.Covered in this Article:What is the Workflow…